Terms of service

Terms of Service

Toll House Spirits Ltd

Last updated: 15 October 2026

1. Introduction

Welcome to Toll House Spirits.

This website and online shop are operated by Toll House Spirits Ltd ("Toll House Spirits", "we", "us" or "our").

We offer a selection of alcoholic beverages and related products, including our own brands and products from independent distilleries and producers.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By accessing our website or purchasing products from us, you agree to these Terms of Service, subject to your statutory rights.

Please read these terms carefully before using our website or placing an order.

Business Details

Toll House Spirits Ltd (SC651382)
Unit 18 Matthew Kerr Place
Arbroath
DD11 3AX
Scotland, United Kingdom

Email: john@tollhousespirits.co.uk
Telephone: 01241 493636

2. Age Restrictions and Alcohol Sales

Our website sells alcoholic beverages and is intended for customers aged 18 or over.

By purchasing alcoholic products from Toll House Spirits, you confirm that:

You are at least 18 years of age.
You are legally permitted to purchase alcoholic beverages.
Any person receiving alcoholic products on your behalf will be aged 18 or over.
You will provide accurate information where age verification is required.

We reserve the right to request age verification before processing an order or arranging delivery.

Our delivery partners may request valid photographic identification to verify the recipient's age.

Acceptable identification may include a valid passport, photographic driving licence or other legally acceptable proof of age.

Alcoholic products will not be knowingly supplied to anyone under 18.

If age verification cannot be completed satisfactorily, delivery may be refused and the order may be cancelled or returned to us.

Any refund or applicable delivery charge will be handled in accordance with your statutory rights and our published delivery and returns policies.

3. Use of Our Website

By using our website, you agree:

Not to use the website for unlawful or fraudulent purposes.
Not to provide false or misleading information.
Not to interfere with the operation or security of the website.
Not to attempt unauthorised access to accounts, systems or information.
Not to reproduce or commercially exploit website content without permission.

We reserve the right to restrict access to our website where reasonably necessary to protect its security or prevent unlawful activity.

4. Products and Availability

We aim to ensure that product descriptions, photographs, prices and availability information are accurate and up to date.

However:

Product packaging and labelling may occasionally change.
Product images are provided for illustrative purposes.
Minor variations may occur between product batches.
Product availability may change without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

If a product becomes unavailable after an order has been placed, we will contact you to offer an appropriate alternative or a refund.

We will not substitute a product without your agreement.

5. Prices and Payment

All prices displayed on our website are in pounds sterling (GBP).

Unless otherwise stated, prices include applicable UK VAT.

Delivery charges, where applicable, will be displayed before you confirm your order.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be made using one of the payment methods available at checkout.

Payments are processed securely through Shopify and the relevant payment service providers.

We do not ordinarily store customers' full payment card details.

If an obvious pricing or listing error is identified before an order is accepted, we may decline the order and contact you to explain the error.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

You will receive an automated acknowledgement confirming that we have received your order.

This acknowledgement does not necessarily constitute acceptance of your order.

A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation.

We may decline an order before acceptance where there is a legitimate reason, including:

Product unavailability.
Payment authorisation failure.
Suspected fraud.
Failure to satisfy age-verification requirements.
Delivery restrictions.
An obvious pricing or product listing error.

If payment has already been taken for an order that we do not accept, we will issue a full refund without undue delay.

7. Delivery and Shipping

We deliver to eligible UK addresses using our appointed delivery partners.

Available delivery destinations, charges and estimated delivery times will be displayed during checkout or in our Shipping & Delivery Policy.

Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed.

Where no specific delivery timeframe has been agreed, we will deliver within 30 days of the contract being formed, unless otherwise agreed with you.

Customers are responsible for providing accurate and complete delivery information.

We may contact you if additional information is required to complete delivery.

Alcohol Delivery Requirements

Alcohol deliveries may require:

An adult aged 18 or over to receive the goods.
Appropriate proof of age.
A signature or other delivery confirmation.
Compliance with courier-specific alcohol delivery restrictions.

Alcohol will not be left with anyone who cannot satisfy applicable age-verification requirements.

We will not knowingly arrange delivery in circumstances that would breach applicable alcohol licensing laws.

If delivery cannot be completed, please contact us to discuss the available options.

Any redelivery or return charges will be handled fairly and in accordance with applicable consumer law and our published delivery terms.

Responsibility for Goods

Where we arrange delivery, the risk of loss or damage generally remains with Toll House Spirits until the goods come into your physical possession or that of a person you have identified to receive them, subject to applicable consumer law.

8. Damaged, Missing or Incorrect Products

We take care to package products securely. However, if an order arrives damaged, broken, leaking, incomplete or incorrect, please contact us as soon as possible.

We ask customers to report visible delivery damage preferably within 48 hours of receipt to help us investigate the issue with our delivery partner.

Where reasonably possible, please provide:

Your order number.
A description of the issue.
Photographs of the damaged product.
Photographs of the outer packaging.
A photograph of the delivery label, where available.

Photographic evidence helps us assess damage and investigate claims.

Customers should not handle broken glass or retain unsafe packaging solely to obtain photographs.

If photographs cannot reasonably be provided, we will consider other available evidence.

The preferred reporting period and photographic evidence requests do not limit your statutory rights.

Where goods are damaged, faulty or incorrectly supplied, we will provide the appropriate remedy in accordance with UK consumer law and our Returns & Refunds Policy.

9. Returns, Cancellations and Refunds

Customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, subject to applicable statutory exceptions.

To exercise this right, please contact us at john@tollhousespirits.co.uk within the cancellation period.

Following notification of cancellation, customers generally have a further 14 days to return the goods.

For change-of-mind returns:

Products should be returned securely packaged.
We ask that bottles remain unopened and seals intact where possible.
Customers are responsible for direct return shipping costs where properly notified before purchase.
We recommend using a tracked delivery service that accepts alcoholic beverages.

Customers may inspect products as they would in a shop. Where handling exceeds what is necessary to establish their nature and characteristics, a lawful deduction for diminished value may apply.

Opening a product does not automatically remove statutory cancellation rights.

Where a cancellation is valid, refunds will include applicable standard outbound delivery charges as required by law.

Refunds will be processed within the relevant statutory timeframe.

For full details, please refer to our Returns & Refunds Policy.

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

10. Faulty Products and Consumer Rights

All products supplied by Toll House Spirits must meet applicable statutory requirements, including being:

Of satisfactory quality.
Fit for their intended purpose.
As described.

If a product is faulty, damaged or does not meet these requirements, you may be entitled to a refund, repair, replacement or other remedy under the Consumer Rights Act 2015.

Consumers generally have a short-term right to reject qualifying faulty goods within 30 days, with additional rights applying in certain circumstances.

If you believe a product is unsafe, contaminated or otherwise defective, please do not consume it.

Your statutory rights are not restricted by our returns procedures.

11. Promotions and Discount Codes

From time to time, we may offer promotional prices, discounts or special offers.

Unless otherwise stated:

Promotions are valid only during the advertised period.
Discount codes must be applied before completing checkout.
Offers cannot necessarily be combined.
Promotions are subject to product availability.
Certain products may be excluded where clearly stated.

We reserve the right to withdraw or amend promotions prospectively.

Promotional changes will not affect orders already accepted.

All alcohol promotions will be operated in accordance with applicable Scottish and UK alcohol legislation, including minimum unit pricing requirements where relevant.

12. Customer Accounts

Customers may be able to create an account to manage orders and view purchase history.

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us if you believe your account has been accessed without authorisation.

We may suspend or restrict accounts where reasonably necessary to prevent fraud, unlawful activity or security breaches.

Personal information associated with customer accounts is handled in accordance with our Privacy Policy.

13. Intellectual Property

All content on this website, including text, photographs, graphics, logos, product descriptions and website design elements, is protected by applicable intellectual property laws.

Content may be owned by Toll House Spirits Ltd, Shopify or third-party brand owners and licensors.

The presence of third-party brands on our website does not transfer ownership of their trademarks or intellectual property to Toll House Spirits.

You may use website content for personal, non-commercial purposes where permitted by law.

You must not reproduce, distribute or commercially exploit protected content without the relevant rights holder's permission.

14. Third-Party Brands and Products

Toll House Spirits sells products from a range of independent producers and distilleries.

Individual products remain associated with their respective brand owners.

Brand names, trademarks, packaging designs and related intellectual property belong to their respective owners.

Unless expressly stated otherwise, purchases made through this website are contracts between the customer and Toll House Spirits Ltd.

Toll House Spirits remains responsible for fulfilling its contractual and statutory obligations as the retailer.

15. Third-Party Services and Links

Our website may include links to third-party websites or services.

These may include payment providers, delivery services, social media platforms and independent brand websites.

Third-party websites operate under their own terms and privacy policies.

We are not responsible for the content or operation of third-party websites outside our control.

Nothing in this section limits our responsibility for services we are legally required to provide as part of your purchase.

16. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

This may include information required to:

Process orders and payments.
Arrange deliveries.
Verify age eligibility.
Respond to customer enquiries.
Prevent fraud.
Meet legal and accounting obligations.
Send marketing communications where legally permitted.

For further information, please read our Privacy Policy, available on our website.

17. Website Availability and Technical Issues

We aim to keep our website available, accurate and secure.

However, occasional interruptions may occur due to maintenance, technical problems or circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the website.

We will take reasonable steps to resolve technical issues affecting orders or customer accounts.

Nothing in this section limits any legal rights or remedies you may have.

18. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or restricted.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of applicable statutory consumer rights.
Any other liability that cannot legally be excluded.

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill, subject to applicable law.

We are not generally responsible for losses that were not reasonably foreseeable when the contract was formed.

Our products are sold primarily for personal and domestic use. Where a customer purchases products for business purposes, additional terms may apply if expressly agreed.

19. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances genuinely outside our reasonable control, such as severe weather, transport disruption or significant infrastructure failures.

Where such events affect an order, we will take reasonable steps to inform customers and minimise disruption.

This section does not remove statutory rights relating to delivery, cancellation, refunds or other consumer remedies.

20. Changes to These Terms

We may update these Terms of Service to reflect changes in legislation, business operations, website functionality or our products and services.

Updated terms will be published on our website with a revised date.

Changes will not retrospectively alter the terms of orders already accepted unless permitted by law or agreed with the customer.

21. Governing Law

These Terms of Service are governed by the laws of Scotland.

If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of any mandatory consumer protections applicable in your place of residence.

Nothing in these terms prevents consumers from bringing proceedings in a court available to them under applicable law.

22. Contact Information

For questions about these Terms of Service, orders, deliveries or customer service, please contact:

Toll House Spirits Ltd

Unit 18 Matthew Kerr Place
Arbroath
DD11 3AX
Scotland, United Kingdom

Email: john@tollhousespirits.co.uk
Telephone: 01241 493636

Last updated: 15 October 2026